Yes, RMA numbers are issued when the repair PO is generated. Fill out the quote form on the website or contact our sales department for a quote.
Send the unit to:
  • Integrated Designs L.P.
  • 2853 Dickerson Parkway
  • Suite 114
  • Carrollton, TX 75007
  • Attention to: (Use your RMA #)
The pump should be fully assembled and all process and cleaning fluids should be removed.
The RMA # should be on the paperwork so we can identify the unit being returned. For safety purposes you should also send the MSDS for the process fluid used in the pump and the cleaning fluid used to clean it up before shipment. It is also helpful to have a detailed description of the problem you were experiencing when you removed the unit from production.
While Turnaround times vary with workload the typical turnaround time is 2-3 Weeks after the unit is received in house at IDI.
There are several options that may be available at different times to shorten the turnaround times. If the workload allows we may be able to expedite your repair with an expedite fee. Depending on our current refurbished unit stock we may also be able to exchange your existing unit with a fully refurbished unit, or there may be a refurbished unit of the same configuration available for purchase.